Last Updated: April 11, 2026
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TD Bank Application Guide (2025): How to Apply Online
How to Apply at TD Bank
TD Bank manages all applications through its centralized online careers portal. Walk-in applications at branch locations are not accepted — all positions, including entry-level teller and customer service roles, require submission through their official recruitment website. The hiring process from initial application to first day of work typically spans 2–4 weeks.
Step 1: Visit the TD Bank Careers Portal
Navigate to careers.td.com or visit td.com/us/en/about-us/working-at-td and select “Search & Apply for Jobs.” You can filter openings by keyword (e.g., “teller,” “customer service”), location (city, state, ZIP code, or branch name), employment type (part-time or full-time), and job category. TD Bank actively posts positions across its 1,100+ branch network in the Northeast, Mid-Atlantic, Carolinas, and Florida. Jobs are also syndicated to LinkedIn, Indeed, and Glassdoor, but all applications must be submitted through TD’s official portal.
Step 2: Create or Log Into Your Candidate Profile
New applicants must register with a valid email address and create a secure candidate profile. Your profile should include your full name, contact information, work authorization status (U.S. citizen, permanent resident, or work visa eligible), and a summary of your work history. You can upload a résumé (PDF or Word format) or manually enter your employment history and education. Saving your profile allows you to apply to multiple positions without re-entering data. TD Bank uses Workday as its applicant tracking system (ATS).
Step 3: Complete the Application
Each application prompts you to confirm your availability (shift preferences, start date), work authorization, and education level. All candidates applying for teller or customer-facing positions complete a situational judgment assessment (5–15 minutes) designed to evaluate customer service aptitude, ethical reasoning, and basic numeracy. Teller candidates may encounter scenario-based questions about handling difficult customers or cash discrepancies. Honest answers aligned with TD’s service values significantly improve your chances.
Step 4: Background Check Disclosure and Authorization
As a federally insured bank, TD Bank requires disclosure and authorization for background checks. You must truthfully report any criminal history, financial judgments, or regulatory issues. TD follows Fair Credit Reporting Act (FCRA) guidelines and considers context, recency, and severity. Minor or years-old issues do not automatically disqualify candidates, but material non-disclosure is grounds for immediate rejection and possible legal consequences.
Step 5: Phone Screen with Recruiter
Candidates who pass the application and assessment are contacted by a TD Bank recruiter within 5–10 business days. The phone screen (15–20 minutes) covers your availability, salary expectations, the specific role and location, and your customer service philosophy. Have your resume handy and be ready to discuss any employment gaps or transitions. Recruiters typically ask, “Why are you interested in TD Bank?” and “What appeals to you about working in branch banking?”
Step 6: In-Branch Interview and Store Tour
Selected candidates are invited for a 30–45 minute in-person interview at the branch or local TD location. You’ll meet with the Store Manager, Assistant Manager, or another team member. The interview includes behavioral questions about customer service, cash handling, teamwork, and your ability to work in a fast-paced retail environment. Many interviews include a brief walk-through of the store (branch) so you can see the environment and meet team members. Dress in business casual or business professional attire.
Step 7: Background Check and Onboarding
After the interview, conditional offers are extended pending background checks and reference verification (typically 3–7 business days). Onboarding includes federal bank compliance training, customer identification program (CIP) certification, anti-money laundering (AML) awareness, and product knowledge modules. Most onboarding is completed online before your start date, with additional in-store orientation during your first week.
By the Numbers: TD Bank at a Glance
Understanding TD Bank’s scale, locations, and workforce composition helps clarify career potential and workplace culture. TD Bank is one of the largest regional bank employers in the Northeast and increasingly nationwide.
| Metric | Figure |
|---|---|
| Total Employees (U.S. + Canada) | ~90,000 |
| U.S. Employees | ~27,000 |
| Branch Locations (U.S.) | 1,100+ “Stores” |
| Regional Footprint | Northeast, Mid-Atlantic, Carolinas, Florida |
| U.S. Headquarters | Cherry Hill, NJ |
| Corporate Headquarters | Toronto, Canada |
| Glassdoor Rating (U.S. Banking) | 3.7/5 (TD Group: 3.8/5) |
| Brand Positioning | “America’s Most Convenient Bank” (extended hours, 7-day operation) |
| Primary Customer Base | Retail banking, small business, wealth management |
TD Bank Job Positions & Pay Rates
TD Bank emphasizes entry-level hiring and structured advancement. Most branch positions are designed as starting points for long-term banking careers. Pay is competitive for the regional banking sector and often includes shift differentials for evening or weekend hours. TD raised its minimum wage to $17/hr in 2023 and continues annual adjustments aligned with regional cost of living.
| Position | Starting Pay | Experienced Pay | Type |
|---|---|---|---|
| Teller I | $17–$20/hr | $20–$24/hr | Part-time / Full-time |
| Customer Service Representative | $18–$22/hr | $22–$26/hr | Full-time |
| Store Supervisor | $22–$28/hr | $28–$35/hr | Full-time |
| Personal Banker | $45,000–$60,000/yr | $60,000–$80,000/yr | Salaried, Full-time |
| Store Manager | $55,000–$75,000/yr | $75,000–$105,000/yr | Salaried, Full-time |
| Assistant Store Manager | $38,000–$50,000/yr | $50,000–$70,000/yr | Salaried, Full-time |
TD Bank Application Requirements
TD Bank’s minimum qualifications reflect federal banking regulations and the bank’s operational standards. All employees with customer contact or financial access must meet compliance and background standards.
- Minimum age: 18 years old for all branch and customer service roles. No exceptions for minors in cash-handling or account management positions due to federal banking regulations.
- Education: High school diploma or GED required for teller and customer service positions. A bachelor’s degree is preferred for Personal Banker and management-track roles but not mandatory with relevant banking experience.
- Background check: Criminal background check required for all offers. Disqualifying offenses include financial crimes (theft, embezzlement, fraud), dishonesty-related convictions, or crimes of moral turpitude within the past 5–7 years, though case-by-case review occurs for older offenses.
- Work authorization: Must be legally authorized to work in the United States. TD Bank verifies work authorization via I-9 form and E-Verify at final onboarding. Work visa sponsorship is handled on a case-by-case basis for specialized roles.
- Availability: TD Bank operates “24/7” or extended hours — most locations are open 7 days a week, Monday–Saturday 9am–5pm and Sunday 11am–3pm. Teller roles typically require Saturday and Sunday availability. Some locations offer evening hours until 7pm or 8pm. Early morning (opening) or evening (closing) shifts are common.
- Driver’s license: A valid state-issued driver’s license or government ID is required for identity verification. It serves as official identification in customer interactions.
- Credit review: TD Bank conducts a credit review (not a hard credit pull) for teller and customer-facing roles. Unpaid judgments, recent collection activity, or significant delinquencies may affect hiring, though no specific credit score is required.
TD Bank Interview Process
TD Bank’s interview approach emphasizes customer service, reliability, and cultural fit. The bank is known for prioritizing soft skills and attitude over banking experience. Questions are behavioral and scenario-based, designed to surface how you handle stress, teamwork, and customer concerns. The entire process typically lasts 2–4 weeks from application to offer.
What to Expect
- Online assessment: A brief situational judgment assessment (5–15 minutes) administered immediately after application. Evaluates customer service judgment, numeracy (basic math), and handling of ethical scenarios. Results are a primary filter for proceeding to phone screen.
- Phone screen: 15–20 minute call with a TD Bank recruiter. Covers availability, start date, location preferences, salary expectations, and why you’re interested in banking. Recruiters assess professionalism and communication skills. Have your resume nearby.
- In-branch interview: 30–45 minute face-to-face interview with a Store Manager, Assistant Manager, or lead team member. Questions focus on customer service philosophy, handling difficult situations, teamwork, accuracy with cash/numbers, and your motivation to work in banking.
- Store tour and team meet: Many interviews include a brief walk-through of the branch, introduction to team members, and observation of the work environment. This is a two-way evaluation — you’re also assessing fit and culture.
Common TD Bank Interview Questions
- “Tell me about a time you provided excellent customer service. What made it excellent?”
- “Describe a situation where you had to handle a difficult or upset customer.”
- “How would you handle discovering a cash drawer shortage at the end of your shift?”
- “Why are you interested in working in banking, and specifically at TD Bank?”
- “Tell me about a time you worked successfully as part of a team.”
- “A customer asks for help with a product you don’t know about. What do you do?”
- “What does ‘America’s Most Convenient Bank’ mean to you?”
- “Describe a time you had to prioritize multiple tasks with limited time.”
Interview Tips
TD Bank values authenticity and customer-first mentality — interviewers can sense when you’re reciting scripted answers. Prepare 4–5 concrete examples from previous work, volunteer roles, or school using the STAR format (Situation, Task, Action, Result). Emphasize your reliability, attention to detail, and ability to stay calm under pressure. Research TD Bank’s “America’s Most Convenient Bank” positioning and their commitment to extended hours and customer accessibility. Dress in business casual or business professional (dress pants/skirt, button-up or blouse, closed-toe shoes). If applying for a teller role, mentally prepare for basic math questions — be ready to count back change, calculate percentages, or verify transactions. Ask thoughtful questions about team culture, advancement opportunities, and what success looks like in the first 90 days.
TD Bank Employee Benefits
TD Bank offers a solid benefits package designed to support both full-time and part-time employees. Part-time tellers (18+ hours/week) are eligible for core benefits like healthcare and retirement contributions, which is competitive for the banking industry.
| Benefit | Part-Time (18+ hrs) | Full-Time | Details |
|---|---|---|---|
| Health Insurance (Medical, Dental, Vision) | Eligible | Yes | Multiple plan tiers; preventive care covered at 100% |
| 401(k) Retirement Plan with Match | Eligible (after waiting period) | Yes | Up to 4% match; immediate vesting on match contributions |
| Paid Time Off (PTO) | Accrued | 15–20 days/yr | Tiers based on tenure; separate sick leave accrual |
| Paid Holidays | Pro-rated | 10 holidays/yr | Includes New Year’s, Independence Day, Thanksgiving, Christmas, etc. |
| Parental Leave | Limited | Up to 12 weeks | Paid for primary caregivers; job protection guaranteed |
| Employee Banking Benefits | Yes | Yes | Free checking, preferred rates on loans/credit cards, waived fees |
| Tuition Assistance / Education | Yes | Yes | Up to $5,000/year for eligible degree/certificate programs |
| Life Insurance | Basic provided | Provided + Supplemental | Coverage at 1–2x annual salary; accidental death included |
| Disability Insurance | Limited | Yes | Short-term and long-term disability coverage |
| Employee Assistance Program (EAP) | Yes | Yes | Mental health counseling, financial planning, legal resources |
| Flexible Spending Account (FSA) | Available | Yes | Pre-tax deductions for healthcare and dependent care expenses |
TD Bank Career Development
TD Bank emphasizes career progression and internal mobility. A majority of Personal Bankers, Assistant Store Managers, and Store Managers began their careers as tellers. The bank’s structured development programs, mentorship, and transparent advancement pathways make it attractive for people seeking long-term banking careers rather than a temporary job.
| Role | Typical Time to Reach | Pay Range | Prerequisites |
|---|---|---|---|
| Teller I | Day 1 | $17–$20/hr | High school diploma, 18+ |
| Teller II / Senior Teller | 1–2 years | $20–$25/hr | Strong performance, 1+ year tenure |
| Customer Service Representative | 1–2 years | $18–$22/hr (initial) | Customer service background or internal transfer |
| Personal Banker | 2–3 years | $45,000–$60,000/yr | Teller promotion, sales aptitude, external hiring possible |
| Assistant Store Manager | 3–5 years | $38,000–$50,000/yr | Teller or PB background, leadership evaluation |
| Store Manager | 5–8 years | $55,000–$105,000/yr | ASM experience, profit/loss responsibility, P&L training |
| Regional Manager / Market Lead | 8+ years | $90,000–$140,000/yr | Multiple store management, strategic planning skills |
TD Bank vs. Competitors: Side-by-Side Comparison
TD Bank competes directly with PNC, Citizens Bank, Bank of America, and Citibank in the Northeast and Mid-Atlantic regions. The following table highlights how TD’s positions, pay, benefits, and culture compare to key competitors.
| Factor | TD Bank | PNC Bank | Citizens Bank | Bank of America |
|---|---|---|---|---|
| Teller Starting Pay | $17–$20/hr | $18–$22/hr | $16–$19/hr | $20–$23/hr |
| Regional Footprint | Northeast, Mid-Atlantic, Carolinas, FL (1,100+ branches) | Midwest, Northeast, Southeast (2,100+ branches) | Northeast, Midwest (2,600+ branches) | Nationwide (3,800+ branches) |
| Min Age for Teller | 18 | 18 | 18 | 18 |
| Part-Time Benefits | 18+ hrs/week eligible | 20+ hrs/week eligible | Limited (full-time focused) | 30+ hrs/week eligible |
| Health Insurance | Available | Available | Available | Available |
| 401(k) Match | Up to 4% | Up to 5% | Up to 3% | Up to 5% |
| Tuition Assistance | Up to $5,000/yr | Up to $7,500/yr | Limited | Up to $7,500/yr |
| Brand Positioning | “America’s Most Convenient Bank” | “Always on” | “Feel good banking” | Market leader, consumer-focused |
| Interview Difficulty | Moderate | Moderate-to-High | Moderate | High (behavioral focus) |
| Glassdoor Rating | 3.7/5 (U.S. banking) | 3.5/5 | 3.4/5 | 3.6/5 |
| Hiring Speed | 2–4 weeks | 2–4 weeks | 3–5 weeks | 2–4 weeks |
Frequently Asked Questions
What is the minimum age to work at TD Bank?
The minimum age to work at TD Bank is 18 years old for all positions, including part-time teller and customer service roles. Federal banking regulations govern cash handling and customer account access, so no exceptions exist for minors regardless of prior banking experience or work history.
What is the starting pay for a TD Bank Teller I?
TD Bank Teller I positions start at $17–$20/hour depending on location and market conditions. Higher-cost regions (Northeast major cities, South Florida) typically start at $19–$20/hour, while smaller markets may start at $17–$18/hour. Pay increases occur annually and with promotions to Teller II or Senior Teller roles. TD Bank’s minimum wage was raised to $17/hour in 2023 and continues annual cost-of-living adjustments.
How long is the TD Bank hiring process?
The typical hiring timeline from application submission to job offer is 2–4 weeks. The process includes application review (3–5 days), online assessment (immediate feedback), phone screen (5–10 business days after application), in-branch interview (1–2 weeks), background check authorization and verification (3–7 business days), and conditional offer. High-volume branches or seasonal hiring may expedite to 10–14 days, while slower locations may extend to 5 weeks.
Does TD Bank require a background check for tellers?
Yes, all TD Bank positions require a background check as a condition of employment. The check includes criminal history review, reference verification, and for cash-handling roles, a credit review (though no specific credit score is required). The bank follows FCRA (Fair Credit Reporting Act) guidelines and considers context, recency, and severity of any disclosed issues. Financial crimes (theft, fraud, embezzlement) within 5–7 years are typically disqualifying. Non-financial convictions are evaluated on a case-by-case basis.
Does part-time employment at TD Bank include benefits?
Yes. TD Bank part-time employees working 18 or more hours per week are eligible for core benefits including health insurance (medical, dental, vision), access to the 401(k) plan with company match, and accrued paid time off. This is more generous than many competitors; most regional banks limit benefits to 20–30 hours/week minimum. Full-time employees (35+ hours/week) receive additional benefits like parental leave, life insurance, and disability coverage.
What is TD Bank’s stance on hiring candidates with criminal history?
TD Bank evaluates criminal history on a case-by-case basis in compliance with FCRA and state fair-chance hiring laws. Financial crimes (theft, embezzlement, fraud, dishonesty) without reasonable evidence of rehabilitation are typically disqualifying. Non-financial felonies and misdemeanors are assessed considering the nature of offense, time elapsed, evidence of rehabilitation, and job relevance. Regulatory restrictions (e.g., bank supervision bars, SEC prohibitions) are strict and non-negotiable. Transparency and full disclosure are critical — failure to disclose known convictions is grounds for automatic rejection and possible legal action.
Does TD Bank offer tuition assistance or education programs?
Yes. TD Bank offers tuition assistance up to $5,000 per year for eligible employees pursuing degree or certificate programs related to career advancement. The bank also provides internal learning platforms, mentorship programs, and professional development courses through its “TD Learning Hub.” Employees can take courses on banking products, leadership, customer service, and business skills during business hours (limited) or on personal time. Career development support and advancement planning with managers are standard offerings.