Biggby Coffee Application — How to Apply Online

How to Apply at Biggby Coffee

1. Visit the Biggby Coffee careers page on their official website or search for nearby locations using their store locator.
2. Review open positions at your preferred location and note the application deadline if provided.
3. Complete the online application with your full name, contact information, and work history.
4. Answer questions about your customer service approach and why you want to join their team.
5. Indicate your available hours and preferred shift times for the position.
6. Submit your application and watch for contact from the store manager within 3-7 business days.
7. Complete a brief phone or in-person interview discussing your interests and background.
8. After approval, complete a background check and confirm your start date with onboarding information.

Biggby Coffee Job Positions & Pay Rates

Biggby Coffee Application Requirements

Biggby Coffee welcomes first-time job seekers and experienced workers alike. You must be at least 16 years old to apply for barista positions. While a high school diploma or GED is preferred for shift lead and management roles, it is not required for entry-level crew positions. All applicants must provide references from previous employers or supervisors who can speak to your reliability and work ethic.

The application process emphasizes Biggby’s core values: customer focus, teamwork, and community responsibility. The company looks for people who genuinely care about connecting with customers and building relationships. You should be comfortable with point-of-sale systems and basic math for cash handling. Flexibility with scheduling is important, as Biggby locations operate from early morning until late evening, and coverage is needed throughout the day.

Background checks are standard and typically completed within 5-10 business days. Biggby is a Michigan-based company with a franchise model across 300+ locations, primarily in the Midwest. The company values long-term employment and career development, so demonstrating interest in growth opportunities strengthens your application. Previous customer service experience in food, retail, or hospitality is beneficial but not mandatory.

Biggby Coffee Interview Process

Biggby Coffee’s interview process is designed to be welcoming and conversational, reflecting the company’s community-focused culture. Most interviews take place at the local store where you applied, conducted by the store manager or a senior shift lead. The interview typically lasts 15-25 minutes and focuses on understanding your personality, work style, and availability rather than grilling you with technical questions.

You can expect questions like: “Tell us about a time you provided great customer service,” “How do you handle rush times or stressful situations?” and “What does community mean to you?” The interviewer will also discuss the position, explain store operations, and answer questions about pay, scheduling, and benefits. For shift lead and management interviews, expect longer conversations (30-45 minutes) with the area supervisor or franchise owner, possibly including role-playing scenarios about handling customer complaints or staff conflicts.

After the interview, candidates typically hear back within 3-5 business days. If selected, you’ll receive your background check authorization form. New hires complete orientation covering food safety, POS system training, drink preparation standards, and Biggby’s values. Most baristas are fully trained and independent within two to three weeks of their start date.

Biggby Coffee Employee Benefits

Biggby Coffee offers competitive benefits that enhance the employee experience and reflect the company’s commitment to its team. All employees receive a free or deeply discounted beverage during their shifts, with many locations offering unlimited drink perks. This is a substantial benefit considering specialty coffee prices.

The company emphasizes scheduling flexibility, particularly for students and those balancing multiple commitments. Biggby locations operate throughout the day, and managers work to accommodate availability requests. Part-time employees often find consistent, predictable schedules. The company provides two weeks of advance scheduling whenever possible, allowing for better personal planning.

Shift leads and managers receive additional benefits including health insurance options at many locations, particularly franchise-owned stores. Some locations offer 401(k) participation for full-time employees. Employee discounts extend to food items and merchandise, typically 15-20% off purchases made outside of shifts. Paid time off is available for management-track employees, and promotion opportunities are abundant for those demonstrating leadership and community connection.

Biggby Coffee Career Development

Biggby Coffee’s franchise-based model with 300+ locations creates substantial career pathways. The company explicitly encourages baristas to develop into shift lead and management roles. Employees demonstrating reliability, customer care, and operational awareness are often identified for leadership training within their first year of employment.

Shift leads receive hands-on training in inventory management, basic P&L concepts, staff scheduling, and conflict resolution. The company supports continued education through mentorship from area supervisors and district managers. Biggby provides resources and guidance for shift leads aspiring to assistant manager positions, where employees oversee multiple shifts and take on larger responsibilities.

Management-track employees have clear pathways to store manager positions, where they operate a location independently with support from franchise ownership. For ambitious employees, Biggby offers opportunities in district supervision, area management, and franchise ownership training. The company’s community-focused culture means management positions emphasize people development and local relationship building, not just financial metrics. Cross-training in different roles enhances your marketability and readiness for advancement.

Frequently Asked Questions