Last Updated: April 15, 2026
Apply online at att.com/careers or visit your local AT&T store to apply in person. AT&T typically responds to retail applications within 1–3 weeks.
How to Apply at AT&T
- Visit att.com/careers or att.com/jobs to access the official AT&T careers portal.
- Select your preferred location and job category (Retail, Customer Service, Technical, Corporate, Engineering).
- Browse available positions and click on a job title to view the complete job posting.
- Review the job description, qualifications, responsibilities, location, and salary information carefully.
- Click “Apply Now” and create an AT&T careers account if you don’t have one already.
- Complete the application form with your personal information, work history, skills, and responses to any screening questions.
- Upload your resume and any relevant certifications or technical credentials.
- Submit your application and expect to be contacted by the AT&T hiring team via email or phone within 1–3 weeks.
AT&T Job Positions and Pay Rates
| Position | Average Pay | Work Schedule |
|---|---|---|
| Retail Sales Consultant | $38k–$55k + commission $20k–$40k potential | Full-time, retail store hours, weekends/evenings |
| Customer Support Specialist | $35k–$48k/year | Full-time or part-time, call center, shift-based |
| Store Manager | $65k–$95k/year + bonus | Full-time, 45+ hours/week, store leadership |
| Fiber Technician | $55k–$75k/year | Full-time, field-based, travel required |
| Network Operations Specialist | $70k–$100k/year | Full-time, technical operations, shift work possible |
| Software Developer | $100k–$155k/year | Full-time, corporate office or remote |
| Assistant Store Manager | $48k–$65k/year | Full-time, retail store, leadership support |
| Business Account Manager | $60k–$85k/year + commission | Full-time, corporate sales, business hours |
Working at AT&T: What to Expect
AT&T is a leading global telecommunications company providing mobile service, broadband internet, fiber (fiber-to-the-home), business solutions, and media entertainment. The company operates thousands of retail stores and customer service centers across North America, serving millions of customers daily. AT&T is recognized for its extensive network infrastructure, innovative technology initiatives, and commitment to customer service excellence. Working at AT&T offers varied career opportunities across retail, customer service, technical, and corporate divisions. Retail Sales Consultants sell mobile devices, wireless plans, broadband services, and fiber subscriptions to customers in AT&T stores, with earning potential through commissions and bonuses. Customer Support Specialists handle inbound customer inquiries, resolving billing, technical, and account issues through phone, chat, or email channels. Fiber Technicians install and maintain fiber-optic broadband infrastructure in customer homes, requiring technical skill and field work. Network Operations Specialists monitor and optimize AT&T’s telecommunications infrastructure, ensuring service quality and reliability. Software Developers create applications, platforms, and systems supporting AT&T’s business operations and customer-facing services. The work environment varies significantly by role. Retail stores are dynamic customer-focused settings with sales targets and performance metrics. Call centers follow structured schedules with quality monitoring. Field technician roles involve travel, customer interaction, and technical problem-solving. Corporate and engineering positions operate in office or remote settings with standard business hours. AT&T fosters innovation, customer focus, and professional growth. Full-time employees receive comprehensive benefits including health insurance, dental and vision coverage, 401(k) retirement plan with company match, tuition reimbursement, employee discounts on AT&T services, and career development programs. Many retail and customer service employees advance to management or specialized technical roles within the company.
Frequently Asked Questions
What qualifications are required for a Retail Sales Consultant at AT&T?
High school diploma or GED is required. Ideal candidates possess strong customer service skills, comfort with mobile technology, ability to meet sales targets, and flexibility for weekend and evening work. Previous retail or customer service experience is preferred but not mandatory for entry-level candidates.
How much can I earn through commission as a Retail Sales Consultant?
Commission varies based on sales performance and product mix. AT&T Retail Sales Consultants typically earn $20k–$40k annually in additional commission income on top of base salary, depending on store performance and individual sales achievements.
What training does AT&T provide to new employees?
AT&T provides comprehensive onboarding and product training for all new hires. Retail employees receive point-of-sale system training, product knowledge sessions, and customer service coaching. Technical roles receive certification training for relevant systems and equipment.
What certifications are needed for Fiber Technician positions?
Fiber Technicians should have or be willing to obtain relevant technical certifications. A valid driver’s license with a clean driving record is required. AT&T provides manufacturer and system-specific training for fiber-optic installation and maintenance equipment.
How long does the AT&T hiring process typically take?
Retail and customer service positions usually require 1–3 weeks from application to job offer. Technical and corporate roles may take 2–4 weeks due to additional background verification and technical assessments.
What benefits do full-time employees receive at AT&T?
Full-time employees receive comprehensive health insurance (medical, dental, vision), 401(k) plan with company match, paid time off, life insurance, tuition reimbursement for continuing education, employee discounts on AT&T services, and wellness programs.